Testimonials provide proof to new Whatsapp Number List customers that your business is legit and offers value. In fact, more than 92% of shoppers will read reviews before making a purchase. So, if you aren’t featuring social proof across your channels, you may be Whatsapp Number List missing out on a key touchpoint to boost conversions. Testimonials and reviews are a great way to showcase brand credibility, as they usually refer directly to (and rate) a product, service, or exchange with customer care.
These are also easy to share on Whatsapp Number List social media and webpages to get the word out about your happy customers and reputable services. If you aren’t doing so already, leverage your mailing and SMS list, and ask subscribed customers to review their experience with your business in post-purchase messages. You can even incentivize reviews by offering Whatsapp Number List customers something in return. For example, offer customers who leave a review a discount or free shipping on their next purchase. Inevitably, you will receive some adverse feedback. While negative comments on your social media and site can make your business look bad, there is a way to turn this around.
Use this as an opportunity to reply to these Whatsapp Number List unfavorable comments to show that you care about your customer’s experiences – and improve them in the future! Reply and engage with your customers to learn how you can do better. This also shows them you are willing Whatsapp Number List to go the extra mile to make up for these negative experiences and reviews. Ratings and reviews can be leveraged across all your marketing channels Whatsapp Number List.